RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: captinjohn sorry if the refund take a longer then I thought. [quote]ORIGINAL: captinjohn Eric...when is my credit going to be placed back on my credit account? Please let me know ASAP. Thanks John 1ZX03V039090469874 is my return tracking number. [/quote] Well they got me for the last time. I will never trust what they say or purchase anything from them again. This email is regarding NitroPlanes order number yhst-17210252890263-241657. We have processed your return item, and have refunded $126.62 for your order from NitroPlanes. You should see your credit on your credit card in about 2-3 business days.There is a 15% restocking fee, and shipping is not refundable according to our store policy. Best Regards, NitroPlanes [/quote]
Posted on: 5/18/2012 5:10 PM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11086187

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: CK1 Eric , I need a new cowl and canopy for my CMP 50cc Zero. They both have cracks and creases from the packing in the box ,please refer to order #263732 . Thanks , Chris [/quote] Hi Chris I have that in stocks too. Let me help you make a special order for this cowl. Eric
Posted on: 5/9/2012 3:04 PM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11074873

RE: exi 600
[quote]ORIGINAL: madmorgan any word on when its coming out yet? [/quote] Sorry due to some issue with the factory My company will not carry the EXI 600 helicopter. Eric
Posted on: 5/2/2012 12:46 PM by Author "Forum support1" in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=11065706

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: FallDownGoBoom Eric: Thanks for your reply, as I'd given up on hearing anything. I don't want to return the airplane, and I'm not sure you'd take it back since it's already been flown. I talked with your on-line support and they were not especially helpful, essentially saying "it's out of warranty, and we don't have any parts anyway". If you ever get canopies back in stock, you might let me know. [/quote] If is out of the warranty is not a problem I could make a exception for you. Can I have your order number please. Let me check what is your issue and what airplanes do you have. Eric
Posted on: 5/2/2012 12:41 PM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11065701

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: ChrisElko Hello Eric Just following up to see if you have located any more canopies for the CMP AT6 Texan. Thanks again Chris [/quote] Hi Chris Yes I do have the canopy in stock, Have you order anything from us before ? If so Plesae give me the order information. Eric
Posted on: 5/2/2012 12:39 PM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11065698

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: mt.flyer [quote]ORIGINAL: mt.flyer Looking for an engine cowl for a Yak 52, this one; Item#: 90A218R_Gas_Yak54-3D-Red or here also; http://www.nitroplanes.com/20redyak523d.html another title; Red Yak 52 3D 50 - 56" Version 2 Nitro Gas Radio Remote Controlled Aircraft Almost-Ready-to-Fly ARF Thanks! Adam [/quote] Havent heard anything here. Any chance of getting this cowl? Thanks! [/quote] Yes I have this cowl in stocks, Have you order anything from us before. If so Can I have the order number please. Eric
Posted on: 5/2/2012 12:37 PM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11065694

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
Hi John what parts do you need again could you remind me please, I will open a new box and ship whatever parts you need to make this airplanes fly. Eric
Posted on: 4/17/2012 1:31 PM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11046055

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: ChrisElko Hello Nitro Models Just started working on CMP AT6 Texan and found the canopy is completly cracked. Your web site lists a replacement cannopy, but shows out of stock. Can you help? Canopy - CMP AT6 Texan 160$10.00 Thanks Chris [/quote] Hi Chris I will check with the warehouse manager see if he could help me find one or two in the back of the warehouse. Once I found it I will let you know. eric
Posted on: 4/13/2012 2:06 PM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11040608

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: captinjohn [quote]ORIGINAL: Forum support1 [quote]ORIGINAL: captinjohn Eric, I will be home in about a month....please line me up with a canopy assembly for mine. It was cracked bad on arrival. Thanks John Capt,n that is. http://www.nitroplanes.com/ni20moya1206.html [/quote] okie no problem. Eric [/quote] Eric....I am back home now....did you save a canopy
Posted on: 4/13/2012 2:02 PM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11040606

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: FallDownGoBoom Eric: I ordered a Zlin-50 on order number YHST-17210252890263-228798. There are a couple of things that I'd like to see if you can help with: (1) The instructions included with the kit are for the ZLIN 120 size ARF. Is a copy of the 50 sized Zlin instruction manual available? It would help with figuring out CG and control throw numbers. (2) My Zlin came with a very ugly orange tinted canopy. Besides not fitting correctly, it has bubbles in the finish. Is there a clear canopy availble to replace it? Thanks in advance Fred Wright fredw@stcu.org [/quote] Hi Sorry about the late reply for this model I don't think i had any spare parts for it. Would you like to return it and exchange to something els. if you do please let me know i will issue a return label for you. Eric
Posted on: 4/9/2012 3:36 PM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11035004

RE: exceed g2 wk 0701tx
[quote]ORIGINAL: kenjan61 Pulled the copter out of the dust to fly it again. i am looking for the cable to go from the tx to the computer. the one provided has a serial plug on one end, need usb. any idea where i can find one? thanks [/quote] This helicopter remote wont with the USB cause is not setup for that kind of funtion. Eric
Posted on: 3/14/2012 5:21 PM by Author "Forum support1" in the forum "Exceed RC Support - Helicopter"
http://www.rcuniverse.com/forum/fb.asp?m=11000297

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: captinjohn Eric, I will be home in about a month....please line me up with a canopy assembly for mine. It was cracked bad on arrival. Thanks John Capt,n that is. http://www.nitroplanes.com/ni20moya1206.html [/quote] okie no problem. Eric
Posted on: 2/22/2012 5:14 PM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10971335

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: ncpweld Yes Eric...that is the one......I need the fuselage. Please let me know Joe [/quote] Hi Joe I have the fuselage in stocks, Could you PM me with your information. So I could have some one in customer service rep to give you a call for payment. Eric
Posted on: 2/13/2012 10:55 AM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10957073

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
[quote]ORIGINAL: KAFTON Eric Recieved the pack of items for the 500 Extra, Thank you very much! Your response to my problem was outstanding. '"FLYOWA" owes you an apology. Kafton [/quote] KAFTON please just Ignore flowya he just seeing for attention.If I don't reply to him he just gonna continue posting here. Is okie he could post all days and every days, That don't even bother me a bit. Eric
Posted on: 2/13/2012 10:50 AM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10957067

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
[quote]ORIGINAL: KAFTON Eric Recieved the pack of items for the 500 Extra, Thank you very much! Your response to my problem was outstanding. '"FLYOWA" owes you an apology. Kafton [/quote] :) Eric
Posted on: 2/9/2012 11:23 AM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10951512

RE: Classima 300
[quote]ORIGINAL: jim17450 I recently read a magazine article about the Classima 300 by Exceed RC. Xheli distributor. No one has this in stock. Has it been discontinued already? Are there any other larger fixed pitch helis out there? [/quote] Hi They are coming back in stocks around 3 to 6 weeks later on. Eric
Posted on: 1/30/2012 11:12 AM by Author "Forum support1" in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10935289

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
[quote]ORIGINAL: KAFTON Eric The order number is- yhst-17210252890263-245625 kafton [/quote] Hi I will get those hardwarebags shipping out for you today, I will try to find it in the back of the warehouse if I cant find it. I will open a new one ship it out for you. Eric
Posted on: 1/30/2012 11:10 AM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10935284

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
[quote]ORIGINAL: KAFTON Hello, I recently sent the attached email to support (1/16/2013) and so far have received no reply. This was also the result for the last plane i purchase from nitromodels. Can someone respond and comment on what my options may be to resolve the problem. kafton New Version 2 Extra 500 90A208Y-Gas-Extra500-Yellow I recently purchased this model from Nitro Models and tried to inventory the enclosed parts and pieces, per the parts list (A VERY SMALL PHOTO OF TINY PARTS). I manage to identify most of them and started to assemble the fuselage, where I found some of the hardware was not there, but I could find most of it locally. The only exception being the plate that supports the 2 rear wing attachment screws that attaches the wing to the fuselage. I have attached a photo, from the manual, of this part and would ask that you please send one to me. My second concern has to do with the wings. When I unpacked them and had them next to the fuselage, they were nowhere near the same color. They were noticeably darker in color and when assembled their fit to the fuselage was possible, but not great. Upon closer inspection, I also found that the servo cutout under the wing cover measured 20 mm x 60 mm. This is far too large to accommodate any typical, available servo and would compromise security of servo a/o leave an unsecured area of covering. To my knowledge this model is not offered in the color of these wings. It would, almost, seem that they are not for the Extra 500. Again, I have attached photos show that show color differential and the servo cutout. I would imagine a skilled builder, with considerable effort, might remedy the cutout problem and I could scab some kind patch and end up with usable off-colored (esthetics be damned) Extra 550. I looked forward to hearing you on the attachment plate and any comments you have on the wing. [/quote] What is your order number ? Eric
Posted on: 1/27/2012 11:11 AM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10930817

RE: Replacement Part
[quote]ORIGINAL: captinjohn Erick, Please PM me about that canopy for the Yak 54 Thanks Capt,n [/quote] I have the canopy in stocks please PM me with your information and I will get it ship out. Eric
Posted on: 1/26/2012 11:11 AM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10928989

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: ncpweld eric, do yo have a replacement fuselage for your ultimate bi-plane..40 size the one with the 41" wingspan. color is red and white. thanks, Joe v. [/quote] Hi Joe Are we talking about this airplanes http://ep.yimg.com/ca/I/yhst-17210252890263_2192_71101406 Eric
Posted on: 1/26/2012 11:09 AM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10928988

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
Let me try to find some in the back of the warehouse. Eric
Posted on: 1/23/2012 11:56 AM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10923464

RE: SYMA S107 Great product
:) eric
Posted on: 1/19/2012 11:46 AM by Author "Forum support1" in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10917226

RE: Help me find out what's wrong with my Falcon 40
Hi Do you still remember your order number we do have a repair service team. Eric
Posted on: 1/18/2012 11:46 AM by Author "Forum support1" in the forum "Exceed RC Support - Helicopter"
http://www.rcuniverse.com/forum/fb.asp?m=10915390

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
[quote]ORIGINAL: Firepower R/C Nitroplanes has sent me another replacement canopy that arrived well protected and intact. I do appreciate the good customer service, and will buy more from them in the future. Thank you very much. [/quote] :) Eric
Posted on: 1/18/2012 11:45 AM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10915384

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: tailskid Eric, I purchased the plane at the AMA Convention in California two weekends ago....I would like to order two more sets if possible. it is 93A328-07 Jerry [/quote] Can you pm me with your name and information please. Eric
Posted on: 1/18/2012 11:43 AM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10915379

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: tailskid Just purchased an Airfield T-28 and I'd better get another prop - how do I go about ordering one? [/quote] Hi can i have your order number please. Eric
Posted on: 1/17/2012 11:25 AM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10913684

RE: need RMA number
[quote]ORIGINAL: rhodesengr In my recent order #466524, the Dynam USB Flight controller is defiective. I'd like an exchange. The x-axis on the right stick does not work. I tried it on two computers with three different simulators. All showed the same thing. A different controller I have works fine so the software is ok. Per the website, I sent an email to support@ on Monday but never got an answer. i can't get through on the phone. Who pays for shipping it back? Overall all the customer support for xheli seems to be lacking. [/quote] RMA sent. Eric
Posted on: 1/12/2012 12:08 PM by Author "Forum support1" in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10905338

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: dphillips3 Thank You Eric!!! I received my canopy today!! DP#3 [/quote] :) Eric
Posted on: 1/12/2012 12:06 PM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10905335

RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
[quote]ORIGINAL: Firepower R/C Hello, I ordered a CMP PA-28 EP and received it with a broken canopy. I contacted your support, who sent me a replacement that I received today. It is broken worse than the first. You know, it would really help if you packed this properly instead of just throwing it in a box that wasn't even long enough for the canopy to sit flat in! No packing, wedged into a tight box, it is going to break! Now can you please send me one so I can finally build my plane? Attached are some pictures of the canopy and the box it came in. Thank you. United States Order Number: 1534349 order yhst-17210252890263-243225 Name Code Qty Each Options - CMP EP-P28 Radio CMP-EP-PA28-Kit 1 84.50 Controlled 50~55 Electric Scale RC Airplane Kit (Shipped) UPS Tracking Number: 1ZX03V030390061100 Subtotal 84.50 Shipping 21.72 Tax 0.00 Total 106.22 [/quote] I will get a other canopy ship out for you sorry about that. Eric
Posted on: 1/11/2012 12:13 PM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10903745

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: Jensons Erick, Please send me a call tag and I will send the plane back to you Nitro. I am not paying the shipping both ways. All I need is the parts that are damed or missing. Please send me a call tag or the parts. Thanks, Scott [/quote] Ok got it I will request a return label for you then.Sorry about everything. Eric
Posted on: 1/10/2012 11:52 AM by Author "Forum support1" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10901990