RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
Ok I saved your email and when we get the fuselage in I'll have them let you know, also if you want my work email is raidencharlie@gmail.com. I have the email linked to my phone so I'll be notifed right away when you email me. -Charlie [quote]ORIGINAL: slamn sammy deadmeataircraft@gmail.com. Please hold me the part when it comes in, I do want the part! Thanks for your reply. Please leave me a phone number so I may contact you on my E-Mail. [/quote]
Posted on: 9/12/2012 1:52 PM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11226457

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
What is your email that we can reach you at when the fuselage is back in stock? -Charlie
Posted on: 9/11/2012 9:43 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11225103

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
Like I mentioned the manufacture isn't producing the plane this year and and the part won't be produced till they produce the plane next year. The fuselage will be back in stock but I don't expect us to have them back in till sometime next year. -Charlie
Posted on: 9/10/2012 1:58 PM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11224088

RE: Exceed RC parts compatibility
[quote]ORIGINAL: raidmax Hi.. I have an exceed barca and was wondering if anyone knew weather the redcat aluminum universal joint is the same and will work on the barca... nitrorcx where I got the barca from wants $90 for 2 and I can find the redcat ones for $39. the photos of them look the same and the part number is the same but im not sure... thank you in advance for your assistance .[:D] [/quote] Yes the unviersal joint that RedCat will work with our ExceedRC Barca. -Charlie
Posted on: 9/10/2012 1:53 PM by Author "RTCharlie" in the forum "Exceed RC Support - Nitro Cars"
http://www.rcuniverse.com/forum/fb.asp?m=11224082

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: slamn sammy I need a fus, for a CMC 100cc su26, I ordered one and it said that it was in stock, So I ordered one and payed $70.00 and it wen't out of stock and the price wen't up to $120.00. I keep looking and the plane is always in and out of stock. I waited and gave up and cancelled my order. I got my money back. I got it when they first came out and used the customer help line a bunch of times. It cost me $457.00 at the time, they where $399.00 + shipping. The fuse, is all I need. Where can I pick one up? The rest of the parts is like new![:o] [/quote] We only order a couple of each part when we get the planes. The 100CC SU26 isn't being produced this year so I don't expect the fuselage to come back in stock till sometime next year. -Charlie
Posted on: 9/7/2012 2:49 PM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11221054

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
[quote]ORIGINAL: Sessholvlaru I received a Dynam Bf-109 (order yhst-17210252890263-292458) and the ESC is defective. Programming the ESC did not resolve the issue (motor pulsing, cutting in and out) but fitting a different ESC of mine fixed it. There are no loose connections anywhere. Please send me a replacement ESC (Detrum 40a). Thank you. [/quote] RMA was sent on the 28th to have the ESC returned to get exchanged, we still haven't received it. Did you have a chance to return it yet? -Charlie
Posted on: 9/7/2012 12:47 PM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11220937

RE: Bad email add from nitro for the T-28??
[quote]ORIGINAL: moodier Hi!See my reply from Charlie,should hear back from him again !I wasn' the only one then! [/quote] I'm sending you a PM regarding the email ad. -Charlie
Posted on: 8/28/2012 11:43 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11209217

RE: Bad email add from nitro for the T-28??
Can you forward me the email ad that you received? My email is raidencharlie@gmail.com -Charlie
Posted on: 8/28/2012 9:27 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11209060

RE: Bad email add from nitro for the T-28??
Would you be able to give me the item number for the plane so I can check to see if there is a issue with the sale price. -Charlie
Posted on: 8/27/2012 12:36 PM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11207943

RE: I need help with my erazor 450 pro carbon edition 2.4ghz
Check out this link and see if it helps, it has a lot of information about the E Razor 450. http://www.mycoolrc.com/reviews/ReviewERazor450.html -Charlie
Posted on: 8/20/2012 11:46 AM by Author "RTCharlie" in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=11199820

RE: Kantana airplane
You can find their catalog on their website. http://www.cmpairplane.com/ -Charlie
Posted on: 8/16/2012 9:20 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11195782

RE: DOA Double Horse
[quote]ORIGINAL: scjpoly Hi Charlie, DOA = Dead On Arrival. Look the bottom line is that the helicopter does not work and is definitely defective. I understand saving a sale and I appreciate the advise you are trying to give me. Like I said I am convinces that this model of Syma helicopters are not good to buy. I have asked for a refund which I am entitled to. I will assume if I am not sent an RMA approval and a shipping label that your company is refusing to honor the warranty and I will seek assistance elsewhere. I want a full refund applied to my card immediately please and a receipt sent within 48 hours. Thank you Scott Johnson [/quote] The reason why I asked what is damaged is that I need to make a note of all issues and or damaged before I can process the return for the item. Either way I'm going to be sending you a RMA and a UPS shipping label to have the item returned. When we receive the item we will inspect it and then process the refund. -Charlie
Posted on: 8/15/2012 9:52 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11194424

RE: Kantana airplane
Yes and no, if you see a plane that's in the catalog and we don't have it it could mean that either we don't get enough request for that plane or the we choose not to carry it. -Charlie
Posted on: 8/15/2012 9:39 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11194407

RE: DOA Double Horse
When you said the second helicopter was DOA, what was damaged? -Charlie
Posted on: 8/14/2012 10:33 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11193165

RE: Email adds
[quote]ORIGINAL: moodier Received email add for the50"Wako ARF at $109. Says no code needed but when I fill out order still shows the $129??HOW DO I ORDER?Offer ends Monday!Is this plane included in the offer?Looks so nice too!Thanks! [/quote] Also I checked with the marketing department and they said that the 15% off only applies for the items that was listed under that sales banner on the website. -Charlie
Posted on: 8/14/2012 10:04 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11193135

RE: Email adds
[quote]ORIGINAL: captinjohn RTCharlie, is Nitro Planes going to sell the Kantana 1.4 anymore? If not....please let us know. Thanks Item#: CMP-064-Gas-KatanaS120-V2 [/quote] Replied to your thread. -Charlie
Posted on: 8/14/2012 10:03 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11193132

RE: Kantana airplane
The Katana isn't listed on CMP's 2012 catalogue so that means that their not producing it this year. When they put out their 2013 catalogue and it's listed that means we'll get it then. -Charlie
Posted on: 8/14/2012 10:02 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11193130

RE: Email adds
I believe the sale is only for the RTF version of the plane right now. Would you be able to forward me that email? My email is raidencharlie@gmail.com -Charlie
Posted on: 8/13/2012 12:06 PM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11191836

RE: DOA Double Horse
What is your order number for the helicopter? -Charlie
Posted on: 8/13/2012 9:40 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11191648

RE: Email adds
[quote]ORIGINAL: captinjohn RTcharlie....got the PM with code....but I need a link to where I can use it. I need the complete NP web page to show what is on sale and too enter code. Thanks. [/quote] The code works site wide, and isn't specific to certain items. -Charlie
Posted on: 8/8/2012 9:18 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11185590

RE: Email adds
I'm sending you a PM regarding the email ad. -Charlie
Posted on: 8/7/2012 11:04 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11184406

RE: Dynam E-Razor 450
Try setting the end point adjustment on throttle channel go to 110 for down and 110 for up. -Charlie
Posted on: 8/3/2012 2:57 PM by Author "RTCharlie" in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=11179990

RE: DOA Plane Help
I will get the parts from and have them sent out to you, When it ships we'll email you the tracking number for the package. As for the emails we get several hundred emails a day with each of our websites and we try to answer them all as quick as possible but sometimes that just doesn't happen. Update so I grabbed the parts from the warehouse and sent them over to get packed and shipped. When you get them in use hot glue or 5 minute epoxy to glue then together. I have notified Dynam that the glue that comes on the plane isn't EPO and depron safe so they will be fixing the issue. -Charlie
Posted on: 8/2/2012 2:35 PM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11178664

RE: DOA Plane Help
I could send you parts(fuselage, elevator, rudder) for the Extra 330 that you ordered. Let me know how you would like to proceed with the order. -Charlie
Posted on: 8/1/2012 3:37 PM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11177634

RE: DOA Plane Help
[quote]ORIGINAL: oldkld Thanks Buzz, I'll give their forum a try but given their track record my expectations are low at best. Cheers, Kirt [/quote] What's your order number for the plane? -Charlie
Posted on: 7/30/2012 1:58 PM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11174885

RE: 1400mm P-47D
Sorry I over looked your thread, as you may or may not of heard on the forums but we no longer carry FMS products and once their replacement parts are sold out nor will they be restocked. At the moment there are several other online retailers that carries their product and parts and you can purchase the props from them. -Charlie
Posted on: 7/11/2012 10:35 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11151462

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
PM sent. -Charlie
Posted on: 7/2/2012 9:49 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11139903

RE: NITROMODELS REPLACEMENT PARTS REQUEST_Post Here
We are going to refund you the $23.33, we don't have your card information anymore what is the best way to reach you at? -Charlie
Posted on: 6/29/2012 9:42 AM by Author "RTCharlie" in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=11136585

RE: Exceed RC Manual Search
I just sent a PDF copy of the manual to your email. -Charlie
Posted on: 6/29/2012 9:18 AM by Author "RTCharlie" in the forum "Exceed RC Support - Helicopter"
http://www.rcuniverse.com/forum/fb.asp?m=11136550

RE: Exceed RC Manual Search
What is your email? I can send you a PDF copy of the manual. -Charlie
Posted on: 6/27/2012 10:23 AM by Author "RTCharlie" in the forum "Exceed RC Support - Helicopter"
http://www.rcuniverse.com/forum/fb.asp?m=11133908