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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
[quote]ORIGINAL: KAFTON Eric Recieved the pack of items for the 500 Extra, Thank you very much! Your response to my problem was outstanding. '"FLYOWA" owes you an apology. Kafton [/quote]No I don't because everything I've said in regards to eric's company is can be proven with documented evidence. It just means you're one of the people who didn't have a problem, Others weren't nearly as lucky.
Posted on: 2/10/2012 12:04 PM by Author "flyowa"
in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10952982
RE: Customer Service Lesson For Xheli
what's the matter "charlie", don't like discussing your company's problems on a forum where you can't control the conversation, delete posts etc like you do on rcdiscuss?
Posted on: 2/10/2012 8:59 AM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10952762
RE: Customer Service Lesson For Xheli
This is the bottom line, charlie, eric , judy or whover you are today, when a business makes a mistake, it is legally, morally and ethically obligated to correct it's mistake without further burdening the customer and asking them to further trust them when they're intital trust was betrayed. Obviously some companies get that, others don't. http://www.xheli.com/56h-s033g-heli-red.html Please note, your ads pictures clearly show the 11.1V model with a 3S battery and tail boom light strip STILL. You did change the one picture in the ad for the yellow model so it doesn't show the tail boom lit up after I complained, maybe you should go back and change both ads so that the pictures and the fine print accurately list and describe what you sell. There's a reason it not lawful to show a picture of a Navigator in an ad for an Exploder.
Posted on: 2/3/2012 12:14 PM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10942176
RE: Customer Service Lesson For Xheli
With all due respect, I asked for an advance exchange guaranteed with a credit card, which your company refused even though one of your employees admitted they knew the model they were shipping out was not the one described in the ad, and two of your employees even implied I was trying to pull a scam. Then when it was questioned if you even had the correct model to exchange it for, your employee refused to offer any proof you had it, despite another employee stating you didn't have it and couldn;t even get it because it was discontinued and replaced with the model you ship. Then you offered a refund but only if I returned it first, which of course requires I extend a level of trust to your company it does not deserve. I can find multiple complaints about your company not issuing refunds, the customers having to resort to charge backs to get them ultimately and since your company has repeatedly made statements that at best were less than accurate, my counter offer was to have your company process the refund first and then I would return the heli so I wouldn't end up being another victim. Oddly, one of your employees even made the claim that NO company does advanced exchanges, when the reality is, in cases where the company made the mistake, an advanced exchange is common. At least for companies that don;t have the lowest possible ratings. In the same forum he made that claim, another employee offered a customer a replacement transmitter with no requirement to send the defective one back at all. You people really need to start coordinating your stories so you don;t make fools of each other.
Posted on: 2/3/2012 11:54 AM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10942153
Customer Service Lesson For Xheli
I ordered a Syma S033G from one of xheli's competitors, they had the 11.1V version listed as did xheli which I had also ordered. Both companies sent me the 7.4V version. Xheli admitted they knew the model they sold wasn't what was advertised, telling me it wasn't available anymore (Syma no longer made it) but shipped it anyway. After 3 different employees told me three different stories, they refused to do a cross RMA, accused me of trying to pull a scam over a $60 dollar heli after spending almost $400 with the company in a single order. I asked them to do a cross RMA becvause they had already bait and switched once and I have no reason to trust them. They of course claimed that no company does this for their customers, which of course isn;t true at all, it's a very common method for mail order companies to correct their mistakes. So I ordered one from xheli, who also had the 11.1V version advertised, and I had already gotten one from them with absolutely no problems. Unfortunately they also only had the 7.4V version. Syma apparently just started shipping the new version in the old boxes. Now here's the difference between a fly by night operation with poor ethics and a legitimate company. From Geeks: I believe we've located your order. A FULL REFUND for your helicopter + S&H has been issued; you should see a credit appear on the original payment method in 3-5 business days. You do NOT need to return the product. Our apologies again for the trouble, and our thanks again for bringing the issue to our attention! So, xheli, refuses to take reasonable steps to correct it's willful mistakes, Geeks immediately offers to go above and beyond. In fact while xheli continued to run deceptive ads, Geeks pulled the product listing immediately. Then again, Xheli was a paid accredited member of the BBB and got delisted because of their horrible record of complaints, Geeks isn't a paid member but has an A+ rating. Which is odd, because xheli groupies insist xheli got screwed by the BBB, that their rating had to do with money the BBB wanted them to pay etc, they even insist that the BBB won't give non-paying businesses good ratings. <! / message >
Posted on: 2/3/2012 9:27 AM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10941955
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
just so you know, you have to take what eric says with a grain of salt, he often makes statements that turn out to be less than accurate and routinely fails to follow through on commitments he makes, right Eric?
Posted on: 1/30/2012 7:01 PM by Author "flyowa"
in the forum "NitroModels Support"
http://www.rcuniverse.com/forum/fb.asp?m=10936108
RE: Classima 300
what he means is he doesn;t have a clue but he thinks he can pout you off in hopes you won;t go to a competitor.
Posted on: 1/30/2012 6:58 PM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10936102
RE: My experience with xheli
oh dear, they banned me from the their company owned and operated forum for rules violations that apparently are apllied according to the same standards as their business ethics, very flexibly and dishonestly.
Posted on: 1/25/2012 11:55 AM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10927186
RE: UPDATE: Big Lama Charger inop
make sure you post a follow up 'tape so people will know how this all works, time frame, mistakes etc
Posted on: 1/25/2012 11:52 AM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10927179
RE: SYMA S107 Great product
Just wait till something breaks and you have depend on eric for support. He'll stall, ask for pictures, make multilple statements that turn out to be less than accurate, and if you won;t back down, then he starts making false claims of threats and how he frears for his safety with no proof to back up anything he claims and then claims he'll have his lawyer get you. That's about how it goes right eric?
Posted on: 1/20/2012 9:56 AM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10918631
RE: My experience with xheli
See if you can find a company that offers the same product and then compare the two compies records of customer service issues, and then, that little voice that teels you to take the chance to save a few bucks, smack that little biotch down and use your brain ")
Posted on: 1/19/2012 5:48 PM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10917748
Questions for the employees of xheli
yup
Posted on: 1/15/2012 9:53 PM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10905171
RE: xheli
or it could be something else entirely that has nothing to do with their suppliers, it's all speculation, but I've noticed there out of stock on things other companies have, so shop around and you might find it from a better place anyway.
Posted on: 1/15/2012 1:11 PM by Author "flyowa"
in the forum "RC Helicopter General Discussions"
http://www.rcuniverse.com/forum/fb.asp?m=10910212
RE: Experiences buying from xheli.
ROFLMAO !!! http://law.justia.com/cases/federal/district-courts/california/cacdce/2:2009cv03181/443646/72
Posted on: 1/15/2012 12:52 AM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10909421
RE: Big Lama rattles on forward elvator
avoid flying forward ")
Posted on: 1/13/2012 6:19 PM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10907624
RE: need RMA number
.
Posted on: 1/13/2012 1:58 AM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10905484
RE: My experience with xheli
Nope, everything I stated is true and I have the documentation to prove it. I'm glad you've had no problems with the company, just don't make the mistake of thinking just because your experience has been good doesn't mean it's that way for everyone else. There's a reason the BBB de-listed them and gave them an F rating, and despite what some may try to claim, it's because of their sheer number of founded complaints and how they dealt with them.
Posted on: 1/12/2012 10:34 PM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10906225
My experience with xheli
On December 26th, about 4PM PST, I called xheli to inquire about ordering some syma helicopters, got stuck in the cue for about an hour an hung up, went to their website and placed the order with specific conditions that the order be filled complete and shipped with 24 hours or to disregard and submitted it. My card was charged immediately. The next day when inquiring about it on their forum eric stated it would be shipped that day, the 27th. The email with the tracking number just showed a label had been created, so right before closing I called and they said it had shipped. The next day I asked again and I was told first it had shipped, then it would ship that day the 28th, and that because they were actually closed (with no notice on their site and left their phones on for people to get sucked into the cue waiting for nobody) it was fine because the 24 hours didn't start till the 27th, not when I placed my order... Long story short, I did get the package, later than I needed it of course, but hey it happens. Then I find out the S033G they described and pictured on their website is not the one they actually sell, the one they sell has a smaller battery and charger and no tail boom lights, but they have the one with the bigger battery and tail boom lights advertised with very detailed pictures of it even. I contacted eric who offered to exchange it for the one advertised. I asked him: "Do you have the S033G that's described on your website (still) or the one that your rep Chris says is the only one they carry, which of course is not the one described on your website? If you have the model that is described on your website with the boom lights and bigger battery and charger, then yes, an exchange would be fine" He answered as follows: "yes we do have that helicopter in stocks. Would you like to exchange to that one" The problem is, another employee Chris, told me they don;t have it, it's not available, so i asked for an advance exchange so i could verify the correct replacement before sending the wrong back. They refused, and my suspicions why have been confirmed somehwta today when eric now says he doesn;t have the one he previously said he had, so if I followed their request, i would have shipped the wrong back, waited wekks and got the wrong one back. The hilarious thing is, they told me I couldn't buy from them anymore after this and sounded like they actually thought i would some how be upset about it ROFLMAO !!! This really is the first company I've dealt with that seems to have worked overtime to earn their delisiting and F rating from the BBB.
Posted on: 1/12/2012 9:33 PM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10905519
RE: need RMA number
caviat emptor http://www.la.bbb.org/business-reviews/Remote-Control-Airplanes-Cars-Boats/XHelicom-aka-Zhobby-in-City-of-Industry-CA-100056369
Posted on: 1/12/2012 10:13 AM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10905132
RE: Experiences buying from xheli.
http://www.la.bbb.org/business-reviews/Remote-Control-Airplanes-Cars-Boats/XHelicom-aka-Zhobby-in-City-of-Industry-CA-100056369
Posted on: 1/11/2012 10:37 AM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10903598
RE: Experiences buying from xheli.
My first problem with xheli is that they charge your credit card immediately when you place the order, that way you have to go hat in hand for a refund if they screw up and anyone can read the hundreds of complaints out there in regards to how they drag their feet on refunds, many had to resort to charge backs apparently. Secondly, I placed the order with specific time restraints, and instead of canceling the order as requested in the order comments, three different employees lied to me about when the order shipped,they told me it had shipped already, and they simply generated a label without shipping to stall for time. Let's be clear here, they told me it had shipped when in fact all they did was generate a label to get a tracking number and tell me it shipped. Then we have the current problem, which they haven;t resolved yet. One of the items I order was a Syma S033G. The version they shipped to me was not the version they advertised on their website, the version they shipped has a smaller battery and is missing the tailbooms lights, when I contacted them about it and pointed it out, Chris admitted they are aware of the wrong model being listed, in fact they still have it listed and have made no attempt to correct the ad. His solution was to have me ship back the wrong item at my expense and wait for them to get around to giving me a refund. Seriously, they advertise an item they know they don't have, they knowingly ship you out a different version that is significantly different from what you ordered and they expect you to pay for their fraud?
Posted on: 1/10/2012 8:42 AM by Author "flyowa"
in the forum "XHeli.com Support Forum"
http://www.rcuniverse.com/forum/fb.asp?m=10901725
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