|
Multiplex Evo Update
North and South American Royal Evo Owners: The Royal Evo v2 update is now available. This update will bring your older Royal software in line with the Royal Evo Pro software.  To obtain this update, send your radio to the address below with a note requesting the “v2 firmware update�. Before or after you receive the updated radio back, you can download the Royal Pro manual from our website to view the changes offered by the new firmware. Multiplex USA Customer Service Center 12115 Paine St Poway, CA 92064
Posted on: 5/19/2010 8:53 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=8808624
RE: Hitec Spectra 2.4 module upgrade
The form will be on the website soon. Since the offer doesn't start until April 1, you still have time. Tony Ohm Hitec Multiplex USA
Posted on: 2/22/2010 1:03 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9526051
RE: MPX 12 DS IPD Rx programming
If the reciever does not work with the plug removed... then it sounds like the reciever has a problem. The plug is only used for programming the failsafe and is removed before flying. Tony Ohm Hitec/Multiplex USA
Posted on: 10/23/2009 12:13 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9196049
RE: evo 12 problem
It sounds like a component on the motherboard is causing the problem. Your best bet is to send the transmitter in for service. Tony Ohm Hitec/Multiplex USA
Posted on: 10/6/2009 11:53 AM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9151090
RE: Multiplex EVO
I'm not quite sure what you are trying to do with the throttle, could you elaborate? On the D/R switches, go into the setup menu by pressing the button with the monkey-wrench. Then scroll to assignment and enter the menu. then scroll to switches and enter the menu. The first three lines in this menu are your dual rates. By default, each should have an <L in the second column and a downward pointing arrow in the third. To change them, highlight the DR to change and press enter. You'll see a warning, press enter again. Now, move to the swtich position you want to activate the low rate. Then press enter to save the change. For example, in your case, it sounds like the Aileron DR has a downward pointing arrow and the elevator has one pointing up. Scroll to the elevator DR and press enter twice. Now flip the L switch to the lower position. You will now see an arrow pointing down with an asterix next to it. Press enter to save and test the DR. it should work properly now. Tony Ohm Hitec/Multiplex USA
Posted on: 9/30/2009 4:57 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9136525
RE: Hitec Prism 7
Do you see a screen that says "OFF". This is the screen you need to turn on one the three mixes. If you look at page 9 of the manual, you will see a flow chart of the screens in the intial mode. If this doesn't help, give us a call. Tony Ohm Hitec/Multiplex USA
Posted on: 9/25/2009 12:54 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9123204
RE: Royal Evo 12 ... please clarify
When you turn on the radio, the splash screen will say ROYALpro. If it doesn't say this, then the firmware was not updated. It all depends on when you sent it in also. We have only had the firmware update avaliable for a few months.
Posted on: 9/22/2009 2:08 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9115494
RE: EVO Pro update
No Charge. Tony Ohm Hitec/Multiplex USA
Posted on: 9/22/2009 2:03 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9115488
RE: Multiplex Leaving the US Market?
[quote] came across a reference somewhere that the Evo 12, after the V2 update and an aftermarket 2.4ghz conversion, drops to being just a "10 channel" radio. Is that true, or am I just absorbing too much Internet overload? [/quote] It all depends on the 2.4GHz system I guess. XPS only offers a 10 channel reciever, so even though the Evo is still 12 channel, your limited to 10. [quote]I have read on RCG that the EVO pro update will prevent XPS from working on the EVO. [/quote] Take a look at my previous post in this thread.
Posted on: 9/22/2009 2:02 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9115486
RE: Multiplex Leaving the US Market?
The XPS should still work. You have to make sure that you have a jumper between pins two and five on their plug though.
Posted on: 9/21/2009 12:33 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9112355
RE: Royal Evo 12 ... please clarify
Was the firmware update performed? Was the radio sent in for the recall?
Posted on: 9/21/2009 12:29 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9112341
RE: hs 5084 gear kit ?
The part number is 55021. Tower Hobbies carries them. Tony Ohm Hitec/Multiplex USA
Posted on: 9/21/2009 12:09 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9112294
RE: Digital Servo End Point Adjustment
Extremely high. I use a PDA cable to connect the programmer to my PC. The cord just needs a mini-USB connector on one end.
Posted on: 9/21/2009 12:05 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9112278
RE: Digital Servo End Point Adjustment
With the HPP-21 and 21+, you connect the programmer to your PC via a USB connector. Then connect the servo and a battery(4.8 to 6V). Tony Ohm Hitec/Multiplex USA
Posted on: 9/18/2009 5:13 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9106161
RE: Multiplex Leaving the US Market?
Let me explain this some. Multiplex Germany did not make the decision. Multiplex is huge in the European market. Unfortunately, their radios have just not caught on in the North American market, though not for lack of trying. There is a small hardcore following for this great radio, and it is to them and yourself that I have to apologize for the current decision. We at Hitec/Multiplex USA had to make a financial choice. It is very expensive to get FCC certification. Since the EVO has been sold in only limited numbers in North and South America, at this time it is just not economically feasible to proceed with the certification process. Multiplex has no plans of pulling out of the US market in the near or foreseeable future. So the decision not to import the 2.4GHz modules and receivers may be reversed, just not anytime soon. But all is not lost. Extreme Link offers a module for Royal Evo that is on 2.4GHz. From what I understand, this is a drop in module that requires no modifications. So there is no reason to “retire� your radio. Tony Ohm Hitec/Multiplex USA
Posted on: 9/18/2009 1:14 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9105742
RE: 2.4 module questions
Alan is correct on all points. I'll just expound on the antenna placement. On larger or carbon planes, all you need to expose out of them is the boosted omni-directional antenna (the metal tip with the short wire exiting). With Balsa or foam planes, you can keep the antenna in the fuselage. Tony Ohm HItec/Multiplex USA
Posted on: 9/18/2009 12:13 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9105631
RE: hitec servos & 2 cell lipos
An a123 is fine. I use them myself.
Posted on: 9/16/2009 11:41 AM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9100385
RE: hitec servos & 2 cell lipos
You will need to use a regulator because of the 5645 and 7985 servos. The 7955 servos can handle a two cell lipo. Tony Ohm Hitec/Multiplex USA
Posted on: 9/15/2009 6:53 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9098405
RE: Royal Evo 12 ... please clarify
Send me an email at tonyo@hitecrcd.com for the estimate.
Posted on: 9/15/2009 6:51 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9098399
RE: Royal Evo 12 ... please clarify
In the US, we are only offering the firmware upgrade. There are no plans in the near future to import the 2.4Ghz system so the hardware update in not required. If you send the radio in for the firmware upgrade, we'll also go over the radio to make sure it is operating properly. Below is the information on the recall. It looks like the link was deleted. - Product Recall for ROYALevo systems sold in the USA It has come to the attention Multiplex USA that a limited number of radios sold in the US fall within the dates of a recall notice posted by Multiplex Germany. To read the notice please go to the following link: http://www.multiplex-rc.de/cms/vorschau/upload/startseite/rueckrufinfo_080612.pdf The dates affected in the US vary slightly from those found within the notice. Affected units: Royal evo 12 purchased from Feb. 2007 to May 2008 Royal evo 9 purchased from Jan. 2008 to May 2008 Due to the reasons stated in the German recall notice, Multiplex USA urges users that have purchased their radios during the dates specified to send the units to our Customer Service Department. These units will be given priority and as a compensation for shipping costs, a Hitec HS-55 will be sent back with the package. To identify the radios upon arrival, please mark on the package, “Recall ROYALevo� and ship them to following address: Multiplex USA Recall ROYALevo 12115 Paine St. Poway, CA 92064 For enquiries please email service@hitecrcd.com Thank you for your understanding in this matter - Tony Ohm Hitec/Multiplex USA
Posted on: 9/14/2009 11:38 AM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9094599
RE: Canadian Evo12
The update offered in the US and Canada is just the firmware. You will still be able to use your old module and scanner. Once the firmware is updated, you will also be able to use the latest Datamanager. In Canada, JN RC electronics is able to provide the firmware update. Here's the contact info: PH: 604-929-7477 email: johnfeld@telus.net Unfortunately, the serial number does not help determine if your radio is part of the recall. The best thing is to check the sticky at the top of this forum and compare your purchase date with those mentioned. Tony Ohm Hitec/Multiplex USA
Posted on: 9/8/2009 5:42 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9079498
RE: 7950TH release
The first shippment was rather small, so I doubt any of the stores still have them in stock. Tower will be receiving theirs shortly.
Posted on: 9/2/2009 12:12 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9064345
RE: 7950TH release
We did start shipping some early August, but we still were not able to fill all of the backorders. We will be shipping more and hopefully fill all backorders this week. Tony Ohm Hitec/Multiplex USA
Posted on: 8/31/2009 11:44 AM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9058752
RE: HS-65HB in Blizzard Tail
If it is CA related, then the programmer wouldn't help even digital servos. What I'm assuming happend was that the fumes from the CA coated part of the potentiometer in the servo. My reasoning for this is proper operation in one direction and fluttering in the other. Again, this is only a guess. Without looking at the servo, I can't be sure.
Posted on: 8/27/2009 10:52 AM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9049203
RE: older eclips 7 2.4 update
We still offer the update. The cost is $24. Tony Ohm Hitec/Multiuplex USA
Posted on: 8/27/2009 10:38 AM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9049179
RE: older eclips 7 2.4 update
Yes, our 2.4GHz module and receivers will work with your transmitter. You don't need the QPCM update to use the module. Also, the same goes for all of you out there still using the Prism 7/7X transmitters. Tony Ohm Hitec/Multiplex USA
Posted on: 8/26/2009 7:20 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9047661
RE: Eclipse 7 Problem ?
If you haven't recieved my email, in it I mentioned that the best course for you is to send the radio in for service. Tony Ohm Hitec/Multiplex USA
Posted on: 8/26/2009 7:16 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9047653
RE: HS-65HB in Blizzard Tail
If the lead is the only real hold-up and you're comfortable soldering, you could cut the lead and send it in without. No problem on our end.
Posted on: 8/26/2009 6:53 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9047603
RE: HS 7985 MG
The part number is #55314. Tony Ohm Hitec/Multiplex USA
Posted on: 8/25/2009 3:47 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9044159
RE: HS-65HB in Blizzard Tail
The programmer will probably not fix the problem. It sounds like CA fumes got into the pot or something else, not really sure without looking at the servo. Unfortunately, I can only suggest getting the servo in to us. Tony Ohm Hitec/Multiplex USA
Posted on: 8/25/2009 3:32 PM by Author "tohm"
in the forum "Hitec/MultiPlex Radios- Ask Hitec Customer Service"
http://www.rcuniverse.com/forum/fb.asp?m=9044122
| 
